Refund policy

Return & Refund Policy for Crittercovepet

Your satisfaction is important to us.

Returns
We accept returns within 14 days of delivery. To be eligible:

• Item must be unused and in original condition
• Must be in original packaging

Non-Returnable Items

• Used products
• Items damaged by misuse
• Certain hygiene-related items (if opened)

Refunds
Once we receive and inspect your return:

• Approved refunds will be issued to your original payment method within 5–10 business days

Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours with photo proof for a replacement or full refund.

Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.